MOHW announced that it will increase the number of languages on its MERS hotline (109) to 19 in order to provide quick and accurate MERS-related information to non-Korean speakers residing in Korea or elsewhere.
The MERS hotline 109 already began an English language service on June 12. Starting from June 15, 17:00 P.M., it will provide interpreting services in 19 languages* through MOJ’s Immigration Contact Center 1345. (Vietnamese, Thai, Mongolian, Indonesian, French, Bengali, Urdu, Russian, Nepali, Khmer, Burmese, German, Spanish, Tagalog, Arabic, Tamil, English, Mandarin and Japanese)
*Direct Mandarin and Japanese services will be added to the MERS hotline on June 18, 9:00 A.M. as it is expected that there will be a relatively high demand for both languages.
How to use the MERS(109) hotline multi-language services
For English, Chinese, Japanese
Call 109 and wait until you hear this message: “For English, 中國語, 日本語 press 1, for other languages please disconnect and call 1345.” If you press 1, you will be instructed as follows: “for english press 1, for 中國語 press 2, for 日本語 press 3.” Follow this instruction, and you will be connected to an agent who speaks the language of your choice.
For Other languages
Call 109 and wait until you hear this message: “For English, 中國語, 日本語 press 1, for other languages please disconnect and call 1345.” Follow this instruction, and you will be provided with a three-way interpreting service in the language of your choice. An agent at the Immigration Contact Center 1345 will interpret between the caller and a MERS hotline agent.
* (Notice) This information was translated in collaboration with the Korean Culture and Information Service (KCIS)
Original Source at ''Press Release' section of http://english.mw.go.kr/front_eng/index.jsp